I don't understand how Chris said they had found the electrical draws on their machine. Replaced the heater unit as being the primary discharge and then charging my wife and I 600.00 and then saying it was fixed and it wasn't. The trucks batteries went dead after sitting 3 days just like it was. My feeling is, is that they didn't really go through everything as they should to locate the real problem. Chris said to bring it back and he'd get it fixed. We'll, that's what it was there for to begin with and we're out 600.00. I don't know that I want to take it back unless the 600.00 is going to be applied to the real fix and not be charged again for something that should of been already fixed. They should of known before charging us because the discharge should of showed up before we picked it up and was charged.
Hi John, Thank you for taking the time to share your experience. We understand your frustration and sincerely apologize that the issue with your truck was not resolved during your initial visit. After speaking with you directly, we took time to review the situation internally, including the diagnostic process and communication surrounding the repair. Electrical concerns and parasitic battery drains can sometimes be especially difficult to pinpoint, particularly when multiple components or intermittent draws may be involved. However, we understand your concern that the issue was not fully resolved before the vehicle was returned to you. We’re grateful for the opportunity to address your concerns directly and appreciate your acknowledgment of our honesty throughout the process. If you ever need anything in the future, we’d be happy to help however we can. - The Oswald Service and Repair Team
- Idaho Falls