Rexburg and Idaho Falls Auto Repair

Hour of service: Mon-Fri: 08:00 AM - 05:00 PM
5

A wonderful and easy experience, could not be happier with my time at Oswald. The guys were able to find and diagnose a problem that three dealerships couldnt find, I have become a loyal customer for life. Thank you!

Thank you, Amanda, for your outstanding review! At Oswald, we strive to exceed our customers' expectations. It's gratifying to know that we were able to pinpoint and resolve the issue that others couldn't. We're delighted to have you as a loyal customer, and we look forward to providing you with exceptional service for years to come.

- Idaho Falls
5

Josh Archibald was very helpful in assisting me solve the parasitic battery draw on my Subaru Outback. He worked me into his packed schedule and did the diagnostic testing, although he was not able to pinpoint the problem. He suggested I take my vehicle to Subaru because this was a known problem that Subaru was addressing. He also provided me with two articles that explained the Subaru problem with Dark Current and Battery Settlement Claim. He did not charge me for his time for the diagnostics because he said he was not able to solve the problem. Josh and Oswald have always provided me and my family with outstanding customer service, and we appreciate and prefer to support small business in our community.

Hi Cal, thank you for your kind words! We're glad that Josh was able to assist you to the best of his abilities. We strive to provide top-notch customer service and it's great to hear that you and your family have been happy with our service. Let us know if there's anything else we can do for you in the future!

- Idaho Falls
5

The best shop in Idaho falls. They do an awesome job informing you of all problems with your vehicle. Highly recommend to anyone. The only place I’ll take my vehicles

Thank you for the glowing review, Andrew! It's fantastic to hear that we're your go-to shop in Idaho Falls. Our top priority is keeping our customers informed and providing excellent service. We appreciate your recommendation and look forward to continuing to serve you and your vehicles in the future!

- Idaho Falls
5

The best customer service in a car shop Ive seen in town.

Thank you for the kind words, Manoel! We're thrilled to hear that you had a great experience at our shop. Providing excellent customer service is a top priority for us. We appreciate your recommendation and look forward to serving you again in the future.

- Rexburg
5

Thank you for the 5-star rating, Sandy! Your feedback means the world to us. We are thrilled to hear that you had a great experience with our company. It's customers like you that make our job so rewarding. We look forward to serving you again in the future!

- Idaho Falls
5

Professional. Thorough. Friendly.

Thank you Carol for choosing our company and for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be professional, thorough and friendly. We pride ourselves on providing top-notch service to all of our customers. It was a pleasure working with you and we look forward to serving you again in the future!

- Idaho Falls
5

I have taken my truck to Oswald Automotive repair a few different times now and I couldn’t be more happy with their work, their professionalism, and their customer service… I highly recommend Oswald Service Inc for any of your vehicle repair needs…

Thank you for the glowing review, Shane! We're thrilled to hear that you've had multiple positive experiences with us. Providing exceptional service and quality repairs is what we strive for. Your recommendation means the world to us. We look forward to serving you again in the future!

- Idaho Falls
1

Not trustworthy anymore! My wife’s ‘17 GMC Sierra started having unpredictable electrical problems where the entire instrument cluster would blink, we’d get warning messages, service messages, and sometimes the engine would even turn off while driving. I didn’t have time to look at it myself, so I brought it to Oswald’s. They had it for two days before telling me it was a faulty AMP Research power step module interfering with various modules. I seriously doubted their diagnosis, so I asked them to check over the battery cables and all the grounds. After a third day in their shop, they claimed to have found one bad ground that they had to remove the passenger fender liner to access and clean. We got the vehicle back and kept the AMP module disconnected at their instruction. Unfortunately, we continued to experience the same problems. We plugged the AMP module back in and there was no change in frequency, severity, or predictability of the electrical issues. When I made the time to look at it myself, I found the positive battery terminal was not tight. It’s been 3+ months of daily driving after tightening that positive battery terminal and we haven’t had one electrical issues. We’ve kept the AMP module connected as well, not a single issue. Missing a simple loose battery connection was the first strike. Second, they did not have to remove the fender liner to access the ground they claimed was faulty. The previous owner of the vehicle had trimmed the fender liner to fit the larger tires, so the ground was fully accessible with the fender liner still installed. The third strike was quoting an incredible amount to replace worn ball joints. When I asked the service manager why it was over $2500 to replace the upper ball joints, he said the entire control arm must be replaced because it’s cheaper than paying the labor of pressing ball joints in and out. I don’t think they actually inspected the vehicle, because it has aftermarket tubular control arms with bolt in ball joints. They can be very easily replaced in a few hours and a quality replacement part is about $60. I paid them for three days of diagnostics and a repair. When I got the vehicle back, I still have to diagnose and repair it myself. I won’t be taking any vehicles back to them.

Adam, we sincerely appreciate you taking the time to share your experience, and we regret that we let you down. We should have caught the loose battery terminal, and we take full responsibility for that oversight. We also recognize that our communication around the diagnostics and repair process could have been clearer, and we apologize for any frustration that caused. Josh appreciated the opportunity to speak with you and make things right. Your feedback helps us improve, and we’re taking steps to ensure better accuracy and thoroughness in our diagnostic process moving forward. We understand your frustration and completely respect your decision, but if you ever choose to give us another chance, we’d love the opportunity to earn back your trust. Thank you again for holding us accountable and helping us improve.

- Idaho Falls
5

The absolute best automotive shop is Rexburg. Honest, reliable, dependable and well organized. Staff is friendly and professional and personable.

Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with us. We pride ourselves on providing excellent service in a friendly and professional environment. We're always here to help, so don't hesitate to reach out if you need anything.

- Rexburg
5

I feel very confident leaving my car with them and knowing that they will take the absolute best care of it. They were quick to reach out with any kind of updates about my car and to help me make informed decisions. I asked tons of questions and Nick helped answer them all! The team and their service is amazing!

Thank you, Julia, for making us part of your day! It's genuinely our joy to provide first-class service and make you feel confident in leaving your car with us. We value your trust and always aim to exceed expectations. It's fantastic to know that Nick and the team provided excellent assistance and answered all your questions. We'll be here whenever you need us!

- Rexburg