Last Thursday I paid over $300 for them to change my oil, transmission fluid, cabin air filter, and figure out the causes of a few noises. The next evening my fiance pointed out the huge puddle of transmission fluid under my car. Of course, Oswald's wasn't open until Monday. I need my car and I can't drive it around without transmission fluid, so I took it to another mechanic. They discovered the transmission drain plug was screwed on wrong and EVERY bolt around the transmission fluid pan was loose. The said there is no honest reason for those bolts to even be touched with the services I received. It cost me $85 for this other mechanic to tighten the bolts and put the drain plug on correctly. The only conclusion I can come to is Oswald's wanted me to drive around without transmission fluid and then bring it to them to fix the thousands of dollars of damage they caused.
Meghan, we are sorry to hear about the complications you experienced. We would have gladly taken care of the issue and reimbursed you for the cost of the other mechanic, but this is the first time we are hearing about it. It is certainly not our practice to sabotage our own work in order to cost our customers more money. You are correct, there is no reason for those bolts to have been touched and it is not our policy to do anything with them during the services you received. On a vehicle with high mileage it is not uncommon for bolts to loosen over time, so perhaps that was the cause. We reviewed the event with our tech regarding the plug for quality improvement. Thank you for bringing this to our attention so we can learn and improve.
- Oswald Service Inc - Idaho Falls Downtown