I had an OK experience. My only complaint was that they didn't call me to tell me what they found wrong. Also, I called for a ride, but an hour and a half later, I called my sister to take me there. Usually I don't have any complaints, so this experience was a disappointment.
Beth, thank you for the honest feedback—and we’re sorry we let you down this time. We should have called you with the diagnosis and we clearly dropped the ball on the ride; waiting that long is frustrating, and we understand your disappointment. We’re tightening our communication process to ensure status calls are made promptly and that any ride we offer is confirmed with a clear ETA. If you’re open to it, please reach out to our manager so we can apologize personally and make this right. We appreciate you and the trust you’ve shown us in the past.
- Oswald Service Inc - Idaho Falls Downtown