Heard great things about Oswald’s and was excited to give this location my business. Paid for an oil change and an extra $75 for a full inspection. I wasn’t given an estimated time my car would be done so I could arrange a ride. When I returned to pick up my vehicle, I was barely acknowledged and the serviceman was in a rush to get me out the door. They recommended $1500 in service repairs and I had some questions. I was able to ask them once I spoke up. When I go in my vehicle; the entire bottom of the glove box was on the floor of the car. (And the contents were on the seat). I went in and told them. The guy at the front desk put it back and apologized. When I got home, I noticed this piece, the cabin filter cover, wasn’t put back. I drove back to the shop, again was barely acknowledged, and showed them. A service tech came out and put the cabin filter piece back in and apologized, as did the service manager. I appreciate them fixing their error but based on the service and reception not sure I’ll be back.
Hi Spring, thank you for taking the time to share your experience. We sincerely apologize for the communication breakdowns and frustration you experienced during your visit. This is not the level of service we strive to provide at Oswald Service & Repair. We recognize aspects of your visit were not handled to our expectation, and we own that. Our management team has reviewed the events with the team to prevent a similar outcome in the future. Our owner has attempted to reach you personally and left a voicemail because we genuinely want to hear more about your experience and see what we can do to make things right. If you're willing, we would greatly appreciate you returning that call so we can discuss your concerns directly. Thank you again for bringing this to our attention. We are sorry we fell short of your expectations and hope to have the opportunity to earn back your trust.
- Oswald Service Inc - Idaho Falls North