Rexburg and Idaho Falls Auto Repair

4440  Reviews
Hour of service: Mon-Fri: 08:00 AM - 05:00 PM
Idaho Falls(208) 516-1718
725 Yellowstone Ave, Idaho Falls, ID 83402
Rexburg(208) 516-2402
1005 North 2nd E, Rexburg, ID 83440
5

Thank you for your 5-star review! We truly appreciate your support and are grateful you chose our team. We look forward to serving you again whenever your vehicle needs care.

- Rexburg
1

Not good. I waited for 5 minutes while a worker was on the phone. Another employee came in & just sat down and seemingly did nothing for a while. Finally, he asked me if I'd been served, and I said "no". I said I wanted someone to install my truck steps on my truck & he recommend I go to another shop about 10 minutes away. He kept mumbling too. Anyway, I said "thank you" & "see you later" and he said "hopefully not", so I won't come back to this shop.

Hi FTW, Thank you for sharing your experience. We sincerely apologize that you felt overlooked when you first came in. We should have acknowledged you right away, and we understand how that could have been frustrating. When you asked about installing your supplied power steps, we explained that this is not a service we offer and recommended a local shop that specializes in such installations. We’re sorry if our communication came across poorly or if our parting comment gave you the wrong impression; that was not our intention. We’re sorry your experience did not meet your expectations, and we wish you the best moving forward. - The Oswald Service and Repair Team

- Rexburg
4

Thank you for your 4-star review, Jay! We truly appreciate your support and are grateful you chose our team. We look forward to serving you again whenever your vehicle needs care.

- Idaho Falls
5

I had an issue with an airbag light that needed help diagnosing. The tech was good to get it in and get it evaluated and give me a detailed answer back.👍

Thank you for the great review, Bryan! We're glad our technician was able to quickly diagnose your airbag warning light and provide a detailed explanation of the issue. We believe clear communication and accurate diagnostics are key to great service. Thank you for trusting us with your vehicle, and we look forward to helping you again in the future!

- Idaho Falls
4

Pros: Great staff, patient, professional. Clean shop and lobby. They have built a good clientele from treating people fairly. I think they run a good business. Cons: For my repair, they were considerable higher on price. Not every shop should try to be the cheapest, I get that. But I needed a radiator replacement, and their quote seemed high. I called two other shops, and both quoted me 35%+ less, saving me almost $1,000. I didn't tell the other shops what the Oswald quote was, I just asked for their quote. Sometimes, I don't mind paying more when I get the peace of mind that the shop will do good work and be fair, but I'm not made of money. I think most of the time they would be close to average on price, but you may want to ask around just to check, depending on the repair you need.

Thank you for taking the time to share such thoughtful feedback, Michael. We truly appreciate your kind words about our team, our facility, and the way we treat our customers. We also appreciate your honest comments regarding pricing. We understand that repair costs are an important consideration, and while we may not always be the lowest-priced option, we strive to provide high-quality parts, skilled workmanship, and repairs we stand behind. Thank you for giving us the opportunity to earn your trust, and we hope to have the chance to serve you in the future.

- Idaho Falls
5

Fair and honest hard to find.

5

They are very detailed and helpful. They don’t try to sell you things you don’t need and are honest. I have never had them recommend something that didn’t need to be done.

Thank you for the wonderful review, Luke! We're glad you appreciate our honest, detailed approach to vehicle care. Our goal is always to recommend only the services your vehicle truly needs and provide clear, trustworthy advice. We sincerely appreciate your continued trust and look forward to helping you with all of your future automotive needs.

- Idaho Falls
5

Outstanding service. This team went above and beyond, I had an issue that a different business created, yet they didn't hesitate to take on the challenge. Thank you for you great service!

5

They did a good job and I was very happy with what they did

5

Kind and attentive to detail.

Thank you for your kind review, Trent! We're glad our team provided attentive service and paid close attention to the details. We truly appreciate your support and look forward to serving you again whenever your vehicle needs care.

- Rexburg
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