Was quoted $793 for a spark plug replacement on my Subaru. Found the parts for $60 and did it myself in less than an hour with YouTube. I’d recommend getting a second quote before committing to major maintenance here. They seemed to do a fair job on other repairs but feels kinda hard to come back after that.
Hi Hyrum, Thank you for your honest feedback — we truly appreciate you taking the time to share it. You’re absolutely right to question the pricing, and in this case, we agree that the estimate you received was not in line with where it should have been. Around that time, we changed our internal policies and procedures specifically to prevent situations like this and to ensure our pricing stays fair, consistent, and competitive. While we wouldn’t expect to match a do-it-yourself cost, we recognize that our estimate was outside what you should reasonably expect for that service. Your feedback is valuable and has helped us continue improving how we serve our customers. We do appreciate your trusting us with your previous repairs, and we understand your hesitation to return. If you’re open to it, we’d welcome the opportunity to provide a better experience in the future. - The Oswald Service and Repair Team
- Rexburg