Rick said he took the vehicle in due to a noise coming from the power steering pump. The staff said they couldn't hear the noise but when he came to pick up the vehicle, it made the noise. They had to keep it for another day. The staff took the original power steering pump off and replaced it with a new one, but it failed. They got a replacement in and that didn't work so they had to keep the vehicle another day. It wasn't the smoothest transaction. The staff member he spoke with gave him a quote of $504, but the total was $553. They were willing to honor the quote. The business has been around for a long time and the business he works for has this facility service their fleet of vehicles. He gets a discount and that's nice.