I recently took my car to Oswald for the first time, and unfortunately, our experience was not very positive. My car had two issues: 1) the AC wasn’t working at all, not even the display, and 2) there was a brief, strange noise when starting the car. They told me the noise was coming from the timing chain and that a precise diagnostic on the AC would cost an additional $540 (just for the diagnostic). I decided to take the car back home, do some research, and handle the diagnostic myself—it took me just 30 minutes to identify and fix the AC issue. In my opinion, the team could have shown more care and interest, especially since the AC problem was relatively straightforward and could likely have been addressed within the $180 diagnostic fee I paid.
Daniel, thank you for taking the time to share your experience—and for speaking with our manager afterward. We appreciate the opportunity to learn more about what happened and how you resolved the A/C issue yourself. You’re absolutely right that we should have asked more questions about how your vehicle is used to better guide our diagnostic process. We’re glad our follow-up conversation was positive and that we were able to reach a better understanding. We’ve already shared your feedback with our team as a coachable moment to help us improve how we gather information and set clear expectations. We truly appreciate your patience and insight—and we look forward to the opportunity to earn back your full confidence when you’re ready to address that timing chain issue.
- Oswald Service Inc - Rexburg