Rexburg and Idaho Falls Auto Repair

I was busy and had to send my wife in for an alignment on our van before heading out of town. It was last minute and I was having a hard time finding a shop that had an opening. These guys had an opening and were easy to work with. My wife was pleased and felt like she was treated well. I have been in the automotive repair world for a long time and do almost all the work on my vehicles. When I have to use a shop, I am picky about who I work with. I have only heard good things about Oswald Service over the years.

Honest and high quality work, would totally go back again

These guys always do a great job! They've worked on a couple of our cars and it's a good experience every time.

Chris and Amber were very helpful in describing what we needed to have fixed on our vehicle. They didn't put any pressure on us to have things fixed. There mechanics are great at diagnostic testing and looking and finding problems other mechanics couldn't find or didn't look for.

I have taken my truck here since I moved to Idaho and they’ve always been on the pricier side but the work always seemed to be good. Most recently one of my calipers seized and I needed some urgent work on the front breaks. I talked to Chris and explained I had also had my dog in for an expensive emergency vet recently and was really not wanting to spend the $1200 I was quoted to get the front brakes (calipers, routers, and pads) replaced. He said there was nothing they could do to make it more cost effective and they had to do both sides for safety. I agreed because I need my truck. My dad looked at their report and told me to call back and ask about them also draining and replacing the fluid. He said it shouldn’t be terribly more expensive and is something I should have done during that service. I called in and spoke to a girl who said the name of the service that included that and seemed confused why that wouldn’t be already done with my specific brake job. She said it’s typically $195 but could add it for $60 extra and was I ok with my new total of $1307. I agreed. Later, when my truck was ready to pick up, Chris called. He said during the job they found some warped brake lines that needed replaced (or something like that) and usually it’s $195 more but he knew about my emergency vet bill and was able to have them fix it already for only $60 more. I was confused because the number was exactly what the girl and I had already agreed to. After I expressed confusion and chis did not change his story I asked him what the total was, wondering if it would be another $60 on top of the $1307. He told me $1307, so clearly it was the same service I had already spoken to the girl about. It felt so gross he brought up something I mentioned about my financial situation to try to take credit for a discount that was already applied. Just nasty behavior and the ick when I basically have to trust them because I don’t have the time or knowledge to work on my own car. And I paid on the high end for service I expected to be honest. I hate liars. I’ll probably still take my truck there but…ew…i don’t want to talk to Chris. I’m only filling out a review because they sent me a link to do so.

I absolutely love Oswalds. They have taken care of many vehicles for me and my family for several years. They are so good about letting you know what they find, and explaining the costs, time it will take, etc. usually they have it finished before the estimated time. Very professional and great communicators!! We have trusted them with at least 5 vehicles over the years.

I called to get an appointment to have an alignment performed on my new tires. I was able to get in right away, in fact he very next morning. Also my vehicle was given a thorough check to see what all would be important to get repaired in order to keep my car maintained well. I was a little surprised of the çost, but I am grateful to have my car safe.

I went in thinking I was going to have a huge bill with an A/C problem...the technicians found the issue and easily and quickly resolved it. I had my car back within about 5 hours with a working A/C. They quoted me a reasonable quote and that is what I was charged. Thank you Chris and Amber at the front who were amazing, and the technicians in the back that I never met. I will definitely come back in the future.

I have an intermittent coolant leak and took it to Oswald’s to see if they could find where it was coming from. They were unable to ID the source of the leak, and so ended up not charging me anything, even though they did a pressure test quoted at $180. Also filled up the coolant reservoir which was almost empty when I dropped it off. Chris was great to work with. The manager was helpful and knowledgeable. Plus there’s a cute redhead at the desk. Who I’m sure is very helpful and knowledgeable too but chris was the guy I was assigned to or whatever. Anyway 10/10 couldn’t recommend more. There are honest places out there still