Professional and friendly, cleanest mechanic shop I've ever see also. However, they missed an absolutely massive oil leak when I asked them to do a look over of my vehicle. Edit: I called them later and there was a leak in the notes about my car, but it wasn't brought to my attention as a huge concern. I wouldn't have put any money into the car if I had known how bad the leak was.
Thank you for the kind words about our team and facility—we really appreciate it. We’re sorry to hear that we fell short in communicating the severity of the oil leak during your visit. That was a miss on our part, and we understand how frustrating it must be to invest in repairs without the full picture. We’ve reviewed your experience internally and are working to improve how we communicate issues noted during inspections, especially when they could impact a customer’s decision to move forward with repairs. We value your feedback—it helps us get better. If there’s anything we can do to make this right, we’d welcome the opportunity.
- Oswald Service Inc - Idaho Falls Downtown