I used to trust these guys to work on my vehicle. Now I am very disappointed. They could not detect a problem I had with trucks battery. I asked them to check out the system for my battery was only a year old. Well their mechanic stated that the battery was from 2019, which was wrong, so the battery was bad. I had to take the truck to another place and they found the problem. It was the connectors on the battery cable. Not very happy.
Deborah, you are absolutely correct, we dropped the ball on this one. We are very saddened to hear that we have lost your trust and happy that you were able to get it fixed. We've used this situation as a learning opportunity for our technicians and will do better going forward. We'd love the opportunity to make this right, Josh will try to reach out to you.
- Oswald Service Inc - Idaho Falls Downtown