Rexburg and Idaho Falls Auto Repair

4434  Reviews
Hour of service: Mon-Fri: 08:00 AM - 05:00 PM ***Closed July 3rd***
Idaho Falls(208) 516-1718
725 Yellowstone Ave, Idaho Falls, ID 83402
Rexburg(208) 516-2402
1005 North 2nd E, Rexburg, ID 83440
5

These guys have always been honest with my repairs and will work with the customer. I have also seen them go above and beyond the last time I was there by helping an out of state couple who needed major repair on their vehicle so they can get back home. They were booked that day and was very busy, but they still took a quick look that moment to verify how serious it was and then reached out to other local shops to get them taken care of. That showed real integrity to help someone in need.

5

This is probably one of the best auto shops I have ever encountered. I live in Utah and they helped us out tremendously with fair prices and great service.

Triena, thank you for the incredible review! We're honored by your kind words and thrilled we could help during your visit. Providing fair pricing, honest service, and a great customer experience is what we strive for every day, especially when assisting customers who are far from home. We truly appreciate your trust in our team and are grateful for your recommendation. Safe travels, and thank you for choosing us!

- Rexburg
1

We took our 07 Chevy Impala in as we had a service traction control and check engine light on with hard shifting. We were told we needed to upgrade the computer system and that the issue with the traction control was low transmission fluid. When we got the vehicle back the air bag sensor was on. We took it back and was told the tech had wrote this in the inspection report but we can confirm it was not. We were given a handful of issues in the report but this was not one of them. Of course the report we were given is no longer available. Not sure what happened with their honesty as they were the place to take vehicles. A few months later the original issue with the traction control came back. We decided not to fix the airbag issue.

Hi Winston, Thank you for taking the time to share your experience. We're sorry to hear that you left feeling disappointed. Our goal is always to provide accurate diagnostics and transparent recommendations based on the information available at the time of service. Vehicle issues can sometimes be complex; our recommendations are always made with safety and reliability in mind. We would like to clarify that during our intake process, photos were taken of the vehicle when it arrived, and those photos show the airbag warning light illuminated on the dashboard before any work was performed. When you later returned with concerns about the light, we reviewed those photos with you and performed additional testing to help determine the cause. Recommendations were provided at that time, but the repair was ultimately declined. We regret that this situation left you with a different impression, as it was never our intention to cause confusion or concern. We appreciate the opportunity to have worked on your vehicle and wish you the best moving forward. - The Oswald Service & Repair Team

- Idaho Falls
5

They did an excellent job working on our Jeep and made the whole process easy and stress-free. Chris was great about keeping us updated throughout the entire process and made sure we always knew what was going on with the repairs. The quality of the work was excellent, and what really stood out was the follow-up afterward to make sure everything was still doing good and that we were satisfied. It’s hard to find businesses that truly care about their customers after the job is done, and Oswald Service definitely does. Highly recommend them for honest, reliable service!

Thank you, Corbin, for the amazing review! We're thrilled to hear that Chris kept you informed throughout the repair process and helped make everything easy and stress-free. Providing honest communication, quality repairs, and follow-up after the work is done is something we take great pride in. We truly appreciate your recommendation and your trust in us to take care of your Jeep!

- Idaho Falls
5

Thank you for the 5-star review, Cole! We truly appreciate your support and are glad you had a great experience with us. If there's ever anything you need, we're always here to help. 🚗😊

- Idaho Falls
5

Service was great. A mistake was made and it was promptly addressed and resolved. I will definitely use your services again.

Thank you for the great review, Jason! We truly appreciate your understanding and are glad our team was able to promptly address and resolve the issue. Providing honest service and standing behind our work is very important to us. We’re grateful for your trust and look forward to helping you again with any future vehicle needs!

- Rexburg
5

Good communication and consistently kept me updated with their findings. Their evaluation of my vehicle gave insight for future repairs.

Thank you for the great review, Victor! We’re glad our team kept you informed throughout the process and provided helpful insight into your vehicle’s current condition and future repair needs. Clear communication and thorough evaluations are very important to us. We truly appreciate your trust and thank you for choosing us for your electrical repair service!

- Idaho Falls
5

I am loyal to Oswald for my vehicles' services. Chris, Kevin, Josh and all the crew work hard to ensure my vehicle's need get addressed. I really like with newer technology I was able to see the recommended repairs and choose or decline and finally authorize repairs online. I was also in communication with Chris to effect repairs and pickup and payment. I highly recommend Oswald to all.

5

Tim and the crew are awesome!!!!

1

Bad experience. Had to take my truck to the college to get it repaired because they could not fix what they messed up.

Hi Al, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration and recognize that this was a complicated situation involving prior repairs and ongoing vehicle concerns. Throughout the process, we made every effort to assist, communicate openly, and work toward a resolution. While we're disappointed that we were unable to meet your expectations, we appreciate the opportunity we had to work with you and wish you the best in getting the vehicle fully resolved. - The Oswald Service & Repair Team

- Rexburg
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