5

I will always be thankful for their exceptional service and help they had provided me. I give a five star rating and a recommendation that their mechanic shop and service is a top number-one choice!!!

Sariah, thank you so much for the excellent rating and review! We appreciate your business.

- Oswald Service Inc - Rexburg
5

Brought car in on a Thursday because of a coolant problem. They inspected the whole car in just over 1 hour and gave me a call explaining everything in detail and answering all my questions. The car was ready to pick up the next day way faster than expected and the bill was a little bit lower than the quote. Overall very professional and transparent. They even took me to the back of the shop to show me where the damage in the car was.

Ignacio, so glad we could help you out. Thank you for putting your trust in us. We really appreciate your business and the excellent rating and review!

- Oswald Service Inc - Rexburg
5

Oswald is the best!

Donnie, so are you! Thank you so much for the excellent rating and review!!

- Oswald Service Inc - Rexburg
2

The labor charge was way out of line

Brenda, it's understandable that you feel that way. The industry has changed a lot in the last several years and our technicians are some of the best. Their training is no longer in the back yard taking apart their dad's cars. Vehicles are computers on wheels with MILES of wiring and they take a lot of smarts to figure out. We are generous in our compensation because finding excellent technicians is tough. There are some shops out there that don't charge the same, lower and higher, we're all trying to do the best we can and provide the best service. We work hard to provide our customers value for the dollar they spend. We do pride ourselves on making sure our customers know what the charge will be BEFORE we repair the vehicle so if we did not do that for you we sincerely apologize and please trust we will do better going forward. Thank you for your business and for taking the time to let us know how you felt.

- Oswald Service Inc - Rexburg
5

I love and trust Oswald's. The only thing is, a lot of other people do too, which means some times it can take a couple of weeks to get in. When my AC went out in near record summer temperatures it was going to take 2 - 3 weeks to get into the Idaho Falls location. Fortunately Oswald's has a second location in Rexburg that was able tget me in in 3 business days. Turns out that the blower moter had gone out and the AC needed new coolant. Nick took good care of me. He kept me posted on the progress and how much it would be. Great job as always. I would rather drive 30 miles to Oswald's second location than take my car to a different shop.

Steve, we are so grateful for your business and for your continued loyalty! Happy that we could get you taken care of in Rexburg because you need your AC in this heat! Thanks again for your business and for leaving this excellent rating and review.

- Oswald Service Inc - Rexburg
5

Very fast and efficient work. Will recommend

5

Used to go other places, they just don’t even compare to prices, customer service, and everything else of Oswald’s. They actually explain the problem that makes sense.

5

Best auto repair shop in Idaho. The Osward family has always been the one shop we can count on for quality service.

Dale, thank you so much for the great rating and review. We so appreciate your trust in us!

- Oswald Service Inc - Rexburg
5

I have been going to Oswald' for at least 30 years. I have not found any other automobile repair shop that has the integrity and quality of workmanship as do they.

5

We scheduled an appointment for our A/C to be fixed recently as it had went the way of Ol' Bessie the cow. Compressor was fixed and working well. I'll post another note on a previous vehicle we took in as well. I forget the problem with it as it has been a good while. They did treat us very well and were very professional the entire time explaining the process, and were even able to pick our car up from our house due to unfortunate circumstances. Highly recommend auto repair shop. It should be noted that as far as I know you must schedule an appointment and payment plans are generally not taken. Although I'm sure in extreme cases exceptions may be made. Better to ask the staff than get their policy from some 4th source.

Billy, so glad you've got your AC back, especially in this heat! We really appreciate your business and thank you so much for the excellent rating and review. As an FYI, we do have a financing company (CFNA) that we work with for payment plans.

- Oswald Service Inc - Rexburg
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