Rexburg and Idaho Falls Auto Repair

Got my power steering rack replaced here. Paid over $1,000 just for my power steering to be leaking as soon as I drove off the lot. Had to go back so they could fix their mistake. Power steering kept leaking, and when I went in to have it checked out, turns out they said the whole power steering rack needed replaced again...... the good news was they were going to replace it under warranty... little irritating that they were gunna have to do it again..... hard for me to get days off work, so finding a whole day or more to take off was pretty dang near impossible...

Even though they couldn't fix the car they resolved my issue and went above and beyond!

Went in to have my door fixed . It would not open from the outside .. they ordered the part for my car but it came in broken witch was not there fault and they called me right away to let me know what happen.. They got my car fixed quick and they knew who I was as soon as I walked in the door . They had me in out on the road quickly .. To all employee's who helped me was very pleasant and fun to talk to so thank you for all u guys did .. my experience with these guys was a success .. thumbs up 👍 👌 👏 walked out with a smile 😃 😀 😊 😁

Very friendly and professional. Prices are what you would expect (not cheap but fair in my opinion). Interactions with staff were always friendly and courteous.

We don't trust anyone else with our vehicle. Always friendly, professional & especially honest. Let me know what future works needs done. If they don't offer a service they ditect me to a reputable place to get it done. KEEP UP THE GREAT WORK!!! YOU ARE THE BEST!!!

They will be my " go to" shop. Awesome as usual. Great communication. Best shop I've used. Thanks!

Edit: These guys reached out to me 4/6/22 about resolving this. I appreciate them being willing to follow up. Just think we got our wires crossed in communication and I picked up my truck on a Saturday when there was no one to work with. Hence the review. In between the pick up date and the date they reached out, I've made adjustments to account for the circuit stuff and overall my pickup runs great! Oswald's does quality work! Furthermore, they will follow up and stand behind their work. Much appreciated fellas. __ I've taken my truck to Oswald's for years now so I do think they perform quality work. My most recent experience was a let down. It's an older truck (2001) and I understand these things have a life span. I'd thought they were doing a great job of communicating what the issue was, the fix needed, and the expected side effects of taking certain actions. I had an issue where my truck wouldn't start. I was told the issue was the fuel pump as well as a circuit draining my battery. They replaced the fuel pump, which was the expensive piece, and cut the circuit. I was on board with everything and explicitly asked beforehand about any weirdness that could happen from cutting the circuit. It was explained to me that the radio would be all that I lose. I get a ride to Rexburg this morning and my truck works! Kind of. None of the dashboard items work (speedometer, fuel gauge, etc.) Driving the truck as is I'll be risking a ticket and at night worse. I wasn't really convinced that I needed a new fuel pump but I understand their explanation. A lot of things a play -- old truck, mixed communication but overall just disappointed.

It took me a little to get in, but they took care of everything my car needed all in one day and at an affordable rate. They even checked on some additional items I wasn't aware of. They called me to talk about them and verify anything else I wanted them to check on before checking me off their done list. They were friendly and straightforward to work with. Very good experience!