They were very knowledgeable and nice to speak with. Though more needed to be repaired on the car than we realized, we felt they were honest and straight forward. They apologized for the other things that needed to be done on our teen’s car that we didn’t want to put alot of money into, but wanted to be safe. We we would use Oswald again. We appreciated that they explained things and didn’t make you feel dumb if you needed clarification.