Rexburg and Idaho Falls Auto Repair

Great job

I purchased new battery before winter season. Gauges were reading that battery was not charging and drawing down power. Les Schwab referred me over to Oswald. Oswald diagnosed the problem and found it to be my alternator. OSWALDS were very busy and booked out till the 18th. To my surprise I got a call on the 12th informing me my truck was finished . They replaced the alternator and it fixed the problem. Replacing alternator isn't the biggest job unless your truck is about to die in the middle of the street. Oswald techs and service writers are very professional and knowledgeable. I was impressed with the cleanliness of the showroom and attention to detail with little things. The price quoted to me was fair and very reasonable. I am not sure of their shop rate. I know it's less than dealerships because of the quotes I got for other work to be done. I will definitely recommend Oswald and I will use them again. I was very impressed with their service.

Good job done and got it done quickly

absolutely great service!

They are very honest. They never go over their price estimates. They may not be the lowest cost provider but they are totally reliable. The last time I went my car had a check ABS light on intermittently. This was a tricky problem because it was intermittent. Most likely it was the wheel speed sensor but they kept digging and discovered it was a broken ring in the axle. Totally fixed now.

I came to Oswald’s based on a recommendation from my hair stylist. I was telling her that Meineke (a lube shop that we don’t have here in IF) told me I needed new tires and new brake pads when I got my last oil change. I wasn’t sure I actually needed those things replaced, and being a woman who has been taken advantage of due to lack of car knowledge before (I’m looking at you Grease Monkey on Channing), I felt uncertain on how/when to proceed. I’m supposed to be going on a road trip soon, and with it being winter, I wanted my car looked at so I can fix everything that needs to be done before hitting the road. I was definitely nervous before I walked through the door because I wasn’t sure what kind of bill I would be hit with when I left with my car. As soon as I walked through the door, I was greeted with extreme kindness and professionalism. If I had the gentleman’s name, I would definitely list it here to give him proper appreciation. I explained my situation and that I basically just needed a diagnostic on my car. Since I waited in shop, I was able to see the process as they were examining my car. I waited for quite a while, but when it comes to safety, you want them to be thorough. Believe me, they were. When they had finished, they provided me with a sheet that had all the details of the diagnostics. The man I spoke with at this point answered all of my questions and didn’t make me feel dumb or like I was being taken advantage of. They explained the state of my car with transparency and explanations that I could understand. The best part of it all was that this inspection didn’t cost me a penny, which is something I really appreciate, considering what I’ll have to spend to maintain my car. Even though Oswald’s told me they couldn’t help me with the tire services I would need, I think I will definitely be coming here for my next oil change. Thank you, Oswald’s, for being generous, honest, and professional!

I was treated in a professional manner by each of the employees I had interaction with. Each item was explained clearly. I have total confidence in the care either of my vehicles receive from Oswald.