I went to Oswald for many years. I always recommended them to all my friends. I sent them a lot of business. The last time I went there, they charged me $600 to replace 2 headlights. At first, for $600, I thought they were going to replace the entire light fixture, but when I picked it up they gave me the box for the bulb they replaced, and it was like a $50 light bulb. They charged me $300 each ($600 total) just for the bulbs - not including the labor. I was mad, but I decided to give them another try. So I took my wife's Bronco in to get a quote to fix the CV axel. It seemed high so I took it to the Ford dealership, and their quote was literally half the amount of Oswald's - for the same job. I'm not going to pay Oswald TWICE AS MUCH as what the dealership would charge. Oswald used to take good care of me and treat me fairly, but something changed and now they're trying to gouge me, after years of loyalty and all the business that I sent their way. Now they lost my business, and all of the business that I would have referred to them.
Steve, we truly appreciate your years of loyalty and the trust you’ve placed in us over the years. We’re sorry to hear that your recent experiences didn’t reflect the level of service and fairness you’ve come to expect from Oswald's. We should have communicated more clearly about the pricing, and we take full responsibility for that. Nick enjoyed speaking with you and appreciated the opportunity to listen to your concerns. Your feedback is invaluable, and we’re actively working to ensure better transparency moving forward. We’re grateful for your willingness to give us another shot in the future, and we’ll do everything we can to earn back your trust. Thank you again for sharing your experience—we’re always striving to improve.
- Rexburg