Rexburg and Idaho Falls Auto Repair

As always, did a great job. Friendly and honest

They take the time to find the problem and they fix it right. I appreciate their honesty and not talking me into repairs that don’t need to be done but pointing out potential issues that may arise. I would recommend Jesse and his team all day long!

Brought my new to me 98 civic for an ac diagnostic for why it wasn't blowing cold air. They found there wasn't much freon. They charged it up and put dye to see if there is a leak. Super friendly and they explained things really good

Even though they couldn't fix the car they resolved my issue and went above and beyond!

Edit: These guys reached out to me 4/6/22 about resolving this. I appreciate them being willing to follow up. Just think we got our wires crossed in communication and I picked up my truck on a Saturday when there was no one to work with. Hence the review. In between the pick up date and the date they reached out, I've made adjustments to account for the circuit stuff and overall my pickup runs great! Oswald's does quality work! Furthermore, they will follow up and stand behind their work. Much appreciated fellas. __ I've taken my truck to Oswald's for years now so I do think they perform quality work. My most recent experience was a let down. It's an older truck (2001) and I understand these things have a life span. I'd thought they were doing a great job of communicating what the issue was, the fix needed, and the expected side effects of taking certain actions. I had an issue where my truck wouldn't start. I was told the issue was the fuel pump as well as a circuit draining my battery. They replaced the fuel pump, which was the expensive piece, and cut the circuit. I was on board with everything and explicitly asked beforehand about any weirdness that could happen from cutting the circuit. It was explained to me that the radio would be all that I lose. I get a ride to Rexburg this morning and my truck works! Kind of. None of the dashboard items work (speedometer, fuel gauge, etc.) Driving the truck as is I'll be risking a ticket and at night worse. I wasn't really convinced that I needed a new fuel pump but I understand their explanation. A lot of things a play -- old truck, mixed communication but overall just disappointed.

We were told by another car mechanic that we needed to get our whole ac unit replaced to fix the leak we had so we decided to go to Oswald’s for a second opinion. Some friends of ours have taken their car there and have had great things to say. When we arrived, they took our concerns seriously and after checking into it, they advised that the machine was running just fine but that the leak was coming from the O-rings. That total saved us from spending about $1500 from what the other company had told us. We appreciate Oswald’s for being honest and taking the time to find the real issue!

Very happy with the level of customer service here. They were very transparent with what repairs needed done and they even brought me into the shop to show me exactly what was wrong. Prices were great and they got me up and running in no time!

Great service! Showed me a lot of respect and got my car up and running again very quickly! Definitely recommend if you’re looking for a new repair place!