Rexburg and Idaho Falls Auto Repair

Great quick repair! Appreciated the phone call to review repairs and given options to help save costs.

So pleased with the service, the clean waiting rooms, the workers, all of it. I’m thankful to have found a shop I can trust! Customer for life!

My husband and I are completely blown away by the quality of service given by Jesse and Renee. We had some issues with our vehicle that we wanted to get resolved as soon as possible, and in the best way possible. We got that! They made sure that we knew exactly what was needed to fix the issues and how much it would cost before the services would be done. Jesse made sure we knew we were his first priority, not the cost. He and my husband had a rough start because of having had a bad day, and they solved it very quickly by apologizing to each other and be extremely courteous in a very sincere way. It is so hard nowadays to find that kind of relationship and we definitely treasure our experience there.

I received my notice that it was time for my oil change and it just so happened I was getting ready to go on a long trip. I called set up appointment through Matt and then a few days later I called again to see if I could also have my tires rotated. I spoke to Jessie and he assured me they would take a look at the tires and go from there. I arrived for my 8 a.m. appointment, gave my keys to Jessie and 40 minutes later I was out the door with all goals accomplished. They continue their great service and i am looking forward to my trip!

Gary said he always really liked the service manager, Jesse, who was at a different business before. Gary added he would recommend this place for service.

Very impressed with the service I received from Oswald's in Rexburg. Great customer service, friendly and well trained personnel to take of any repair or service job you may have. They're knowledgeable and reasonably priced. I appreciated that I was treated as a valuable customer, instead of my usual experience of just a woman who knows nothing about cars. Kudos to Jesse and Matt who made my day a little brighter! Thank you Oswald Service and Repair!

Brett said the service was good. He stated his vehicle is still having some issues, but it is an older model, so it is probably not their fault.

I need to preface this review by saying that it is super long, but worth the read! I, a pregnant woman with two kids in tow, came into the shop without a man. I have definitely had shops in the past try to take advantage of the fact that I am a woman and therefore assume I know nothing about cars (this assumption would be true, btw) and try to scam me or scare me into thinking if I don't fix X,Y, and Z my car will break down on me. I had taken our car into the Nissan dealer and was told I needed to get $2,000 worth of repairs. I took it to Oswald and they told me that some of the things the dealership told me that needed fixed really didn't need to be fixed, and that my total would be about $800. Jesse was fantastic. He explained to me what he would do if it were his car. He never used scare tactics and he was never pushy. I opted to get a few extra things done to my car, making my total bill about $1,000, still HALF of what I would have paid elsewhere, with the extra services that I added on. We set an appointment for a few days later to get everything fixed. I was all packed up with snacks and drinks and a stroller and toys, ready to hunker down and spend all day at the shop while our car was getting fixed, because we only have one car and my husband was gone for some military training. Before I even got my kids out of the car, Jesse came out to meet me and told me that he could have one of the guys give me a ride home and then take the car back to the shop, and then come pick us up when they were done, since the car wouldn't be done fore several hours. Man was I relieved!! What a blessing. Jake drove us home and picked us up and was so nice and friendly. When we got back to the shop Jesse again came out to meet us and my 3 year old ran up to him and he scooped her up and talked to her and took her inside like they were the best of friends. I didn't know you could get the warm and fuzzies from taking your car to the shop, but I totally did and I will never take my car anywhere else. From the honesty, to the service, to the way they interacted with my children, it was such a good experience. Do not take your car anywhere else.

All aspects of this appointment were excellent. Clean and open waiting room with attention to detail for my comfort. Large windows into shop so I could watch service. Detailed and very thorough review of my cars condition and health.

Needed an oil change, and got a review of what was going on with the car, they were able to drop off the car back to me, didn't feel like I had high pressure sale, just got done what the car needed and future recommendation. Very friendly and very clean shop!