The Oswald Way
Culture is our brand. This is who we are — for each other and for you.
At Oswald Service & Repair, we don’t just fix cars — we take care of people. "The Oswald Way" is how we show up every day, with integrity, accountability, and respect at the heart of everything we do. It’s the standard we hold ourselves to, and the promise we make to our customers, our team, and our community.
This isn’t just a poster in the breakroom — it’s the way we choose to do business.
Our Promise to You
We want you to feel confident bringing your vehicle — and your trust — to us. That means:
- You’ll be treated with respect and kindness.
- We’ll explain things clearly and honestly.
- If we make a mistake, we’ll own it and make it right.
- You can expect quality work, done by professionals who care.
We’ve invited you into The Oswald Way because we believe accountability is a two-way street. If you experience something that doesn’t align with who we say we are — we want to know. Your feedback helps us grow.
Look for this in our shops.
Let Us Know How We're Doing
We don’t get it right every time — but we care deeply about trying. If you’ve had an experience with us that didn’t reflect The Oswald Way, please tell us. Your honesty helps us stay true to who we say we are.
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